MyChicago App Page Cover

MyChicago App - page update in progress

Purpose

Academic

Human-Computer Interaction Capstone Project

Team

Roles
  • Marissa H., Project Lead, UX Design and Research
  • Claire Y., UX Design and Research
  • Emme Y., UX Design and Research
  • Michelle R., UX Design and Research

Overview

Context of Use

Mobile-first application

Motivation

Empower Chicago residents to understand and engage with local legislation that impacts them and their communities.

Goals

Provide a tool that helps Chicago residents locate, understand, and engage with legislation and the legislative process.

Target Users
  • City of Chicago residents
  • 18 years and older
  • Interested in increasing their level of political awareness
Product Features
  • Personalized, local updates
  • Legislative Summarizer
  • AI Chatbot

The Challenge

The Benefit

The Process

Discovering

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Office of the City Clerk (eLMS) Chicago Councilmatic Chicago Daily Law Bulletin
Chicago-based
Personalized Feed X X X
Legislative Summaries X X X
Public Comment Feature X X X

Research Objective

Observe how City of Chicago residents use the internet to search for, review, summarize, and engage with local legislation.

Researchers

One interviewer and one notetaker.

Participants

Four City of Chicago residents.

Task Prompts

Warm-up Questions

  • What device(s) do you use to find local legislation?
  • Have you ever searched for local legislation online?
  • Have you ever downloaded a legislative or city services app?

Tasks

  • For the first task, please show us how you would search for local legislation.
  • For the second task, please take a few moments to review this local resolution.
  • For the third task, please summarize the local resolution and describe its status.

Deep Focus

  • Were any of the tasks or websites challenging or confusing?
  • Was any of the language unfamiliar or confusing to understand?
  • Would any information help to simplify this process for you in the future?

Affinity Diagram

MyChicago App Contextual Inquiry Affinity Diagram

Research Objective

Understand how people comprehend and engage with local legislation, and identify opportunities where technology could facilitate or improve the process.

Researchers

One interviewer and two notetakers.

Participants

Four expert entities.

Analyzing

Meet Coretta

Tagline: “I live in Chicago and try to keep up with local changes that impact me, my city, and my neighborhood.”

MyChicago App Persona One Description - Phoebe

Meet Gloria

Tagline: “I'm a college student who's interested in government systems.”

MyChicago App Persona One Description - Lindsey

Coretta's Journey

MyChicago App - Coretta's Journey

Gloria's Journey

MyChicago App - Gloria's Journey

Coming soon
Exploring
MyChicago App Sketches

Sketches

MyChicago App Sitemap
Sitemap
MyChicago App Sitemap
Wireframes
MyChicago App Sitemap
Design Iteration v1

Prototype

Testing
Listening