Experience
Associate Project Manager
American Bar Association, 2024 - Present
- Contributing to a newly formed PMO team that aligns project execution with business goals.
- Collaborating with a cross-functional team to interview process owners, document workflows, and visualize processes through flowcharts.
- Managing the timeline for 20 eLearning courses, coordinating resources, cross-functional collaboration, and conformance with WCAG 2.2 AA guidelines.
- Researching project management and cross-disciplinary practices to write articles for the PMO newsletter.
Website Migration Project Assistant | American Bar Association
Kelly Services, 2024 - 2024
- Applied usability heuristics and UX writing principles to write copy across 11 practice-area microsites.
- Synthesized articles, podcasts, and webinars across ~15 practice areas to write SEO-optimized metadata for migrated content.
- Selected and curated imagery for microsites and migrated content to support content strategy and user-centered design.
Content Strategist
Headway Collective, 2020 - 2024
- Conducted interviews, user testing, competitive analysis, and customer sentiment analysis to inform design recommendations.
- Collaborated with founders to design the mobile app’s information architecture based on research findings.
- Contributed to the content strategy to align product messaging with the brand mission.
Grader | Computer Science and Human-Computer Interaction Programs
DePaul University, 2022 - 2023
- Graded assignments and provided feedback across four courses: Foundations of HCI, Information Architecture and Content Strategy, Cognitive Science, and Ethics in Artificial Intelligence.
- Researched artificial intelligence trends to inform grading processes.
- Contributed to an ethics course assessment to inform the development of the new Ethics in Artificial Intelligence course.
Online Learning Ambassador (OLA)
DePaul University, 2020 - 2023
- Conducted Zoom technology training sessions for faculty at the start of the COVID-19 pandemic.
- Managed technology in hybrid and synchronous courses, observing faculty needs and pain points to inform training sessions.
- Wrote Zoom feature guidance for the OLA website.
Research Methods
Contextual Inquiry
Participatory Design
Requirements Gathering
Survey Design
Card Sorting
Conceptual Design
Tree Testing
Usability Testing
Cognitive Walkthrough
Heuristic Evaluation
Journey Mapping
Conceptual Design
Prototyping
UX Writing
Research & Analysis
Qualitative Data Analysis
Thematic Analysis
Coding
Research Synthesis
Affinity Analysis
Research Tools
Atlas.ti
Qualtrics
Optimal Workshop
Zotero
Figma
Miro
Education
M.S. Human-Computer Interaction
M.A. Digital Communication and Media Arts
B.A. Writing Across the Professions
A.A.S. Paralegal Studies
- Northwestern Business College, 2004
Certifications
Certified Professional in Managing AI
- Project Management Institute, In Progress
Awards
Outstanding Achievement and Leadership