Experience
Associate Project Manager
American Bar Association, 2024 - Present
- Support qualitative research and create annotated Miro boards to visualize workflows and insights.
- Coordinate with partner teams to synthesize research data into actionable insights and recommendations.
- Collaborate with the PMO team to design and develop materials that support teams across the organization.
Website Migration Project Assistant | American Bar Association
Kelly Services, 2024 - 2024
- Synthesized multimedia content to create SEO-driven metadata.
- Curated images to align with content strategy and enhance user experience.
- Refined landing page copy using UX principle to improve clarity, acccessibility, and engagement.
Content Strategist
Headway Collective, 2020 - 2024
- Conducted UX research to understand behavior patterns and inform rationale for feature design.
- Designed mobile app information architecture with stakeholders.
- Developed a content strategy to support project obectives.
Grader | Computer Science and Human-Computer Interaction Programs
DePaul University, 2022 - 2023
- Reviewed assignments, assigned grades, and provided feedback.
- Collaborated with faculty to design grading rubrics and processes.
- Researched artificial intelligence trends to inform grading requirements.
Online Learning Ambassador (OLA)
DePaul University, 2020 - 2023
- Wrote and updated training materials on the OLA website.
- Conducted faculty training sessions to incorporate Zoom technology.
- Performed UX research to understand user needs and pain points.
Legal Secretary
Chuhak & Tecson, 2014 - 2016
- Assisted multiple attorneys and updated court calendars.
- Monitored cases and drafted corresponding legal pleadings.
Paralegal
PNC Bank Mortgage, 2012 - 2014
- Managed the design of legislative review processes.
- Monitored local, state, and federal legislation to write impact summaries.
- Participated in corporate-wide legislative review brainstorming sessions.
Skills
Contextual Inquiry
Requirements Gathering
Conceptual Design
Participatory Design
User Stories
Journey Mapping
Card Sorting
Prototyping
Tree Testing
Usability Testing
Cognitive Walkthrough
Heuristic Evaluation
UX Writing
HTML & CSS
Tools and Software
D2L
Atom
Zoom
Figma
Azure
Asana
Atlas.ti
ClickUp
Confluence
Qualtrics
Adobe Creative Suite
Optimal Workshop
Education
M.S. Human-Computer Interaction
M.A. Digital Communication and Media Arts
B.A. Writing Across the Professions
Awards
Outstanding Achievement and Leadership