Experience
Associate Project Manager
American Bar Association, 2024 - Present
- Partner with stakeholders to identify research needs, prioritize efforts, and drive user-centered and organizational outcomes.
- Design, execute, and analyze qualitative research, including interviews and thematic analysis.
- Contribute to the Project Management Office newsletter by researching and writing content on emerging industry trends and developments.
Website Migration Project Assistant | American Bar Association
Kelly Services, 2024 - 2024
- Synthesized multimedia content to develop SEO-optimized metadata.
- Curated images to align with the content strategy and support a user-centered experience.
- Applied usability heuristics and UX writing principles to refine landing page copy for scannability and engagement.
Content Strategist
Headway Collective, 2020 - 2024
- Co-developed a content strategy to support project goals.
- Co-designed the mobile app information architecture with stakeholders to optimize navigation and increase user engagement.
- Conducted UX research to analyze audience behavior patterns and translate findings into feature design recommendations.
Grader | Computer Science and Human-Computer Interaction Programs
DePaul University, 2022 - 2023
- Reviewed assignments, assigned grades, and provided feedback.
- Collaborated with faculty to design grading rubrics and processes.
- Researched artificial intelligence trends to inform grading processes.
Online Learning Ambassador (OLA)
DePaul University, 2020 - 2023
- Wrote and updated training materials on the OLA website.
- Conducted faculty Zoom technology training sessions.
- Performed UX research to understand user needs and pain points.
Legal Secretary
Chuhak & Tecson, 2014 - 2016
- Assisted multiple attorneys and updated court calendars.
- Monitored cases and drafted corresponding legal pleadings.
Paralegal
PNC Bank Mortgage, 2012 - 2014
- Managed the design of legislative review processes.
- Monitored local, state, and federal legislation to write impact summaries.
- Participated in corporate-wide legislative review brainstorming sessions.
Skills
Contextual Inquiry
Requirements Gathering
Conceptual Design
Participatory Design
User Stories
Journey Mapping
Card Sorting
Prototyping
Tree Testing
Usability Testing
Cognitive Walkthrough
Heuristic Evaluation
UX Writing
HTML & CSS
Tools and Software
D2L
Atom
Zoom
Figma
Azure
Asana
Atlas.ti
ClickUp
Confluence
Qualtrics
Adobe Creative Suite
Optimal Workshop
Education
M.S. Human-Computer Interaction
M.A. Digital Communication and Media Arts
B.A. Writing Across the Professions
Awards
Outstanding Achievement and Leadership