Experience
Website Migration Project Assistant | American Bar Association
Kelly Services, 2024-Present
- Write copy and curate images for articles, videos, and podcasts.
- Create training materials on UX writing and visual design best practices.
- Develop taxonomy documentation for the evolving information architecture.
Content Strategist
Headway Collective, 2020-2024
- Conducted user research to understand user needs.
- Collaborated with stakeholders to design information architecture.
- Developed and executed content strategy to support project objectives.
- Produced and published human-centric digital content.
Online Learning Ambassador (OLA)
DePaul University, 2020-2023
- Wrote and updated training materials on the OLA website.
- Conducted faculty training sessions to incorporate Zoom technology.
- Supported webinars, faculty meetings, and remote and hybrid courses.
- Performed user research to identify issues and understand needs.
- Worked with cross-functional teams to troubleshoot Zoom issues.
Grader | Computer Science and Human-Computer Interaction Programs
DePaul University, 2022-2023
- Reviewed assignments, assigned grades, and provided feedback.
- Collaborated with faculty to design grading rubrics and processes.
- Researched artificial intelligence trends to inform grading requirements.
Legal Secretary
Chuhak & Tecson, 2014-2016
- Assisted multiple attorneys and updated court calendars.
- Monitored cases and drafted corresponding legal pleadings.
Paralegal
PNC Bank Mortgage, 2012-2014
- Managed the design of legislative review processes.
- Monitored local, state, and federal legislation to write impact summaries.
- Invited to participate in corporate-wide brainstorming sessions.
Skills
Contextual Inquiry
Requirements Gathering
Conceptual Design
Participatory Design
User Stories
Journey Mapping
Card Sorting
Prototyping
Tree Testing
Usability Testing
Cognitive Walkthrough
Heuristic Evaluation
UX Writing
HTML & CSS
Tools and Software
D2L
Atom
Zoom
Figma
Azure
Asana
Atlas.ti
ClickUp
Confluence
Qualtrics
Adobe Creative Suite
Optimal Workshop
Education
M.S. Human-Computer Interaction
M.A. Digital Communication and Media Arts
B.A. Writing Across the Professions
Awards
Outstanding Achievement and Leadership